Jordache MacKenzie

Designing inclusive, data-informed digital services at enterprise scale, improving outcomes for 12,000+ learners and operational efficiency for 300 field staff.

• Led accessibility and usability audits across multiple vocational education websites and LMS systems, identifying issues affecting WCAG 2.1 compliance and engaging stakeholders with actionable recommendations.
• Facilitated cross-functional alignment across product, delivery, and leadership teams, boosting learner engagement metrics by 15–20% (course progression, task completion).
• Co-created a service blueprint for learners’ first 12 months, mapping end-to-end touchpoints and aligning delivery teams around a learner-centred model.
• Consolidated multiple legacy tools into a unified platform — saving 2 hours+/week per staff and improving reporting accuracy 25%+.

Designed and tested user experiences for govt.nz, aligning design, development, and product vision through evidence-based decisions.

• Planned and ran usability and A/B tests, interviews, and prototype testing — synthesising insights into prioritised improvements that enhanced user satisfaction and design outcomes.
• Co-created a research and design roadmap with Product Owners, aligning initiatives with govt.nz strategy and embedding a user-centered mindset across the organisation.
• Leveraged Google Analytics to uncover behaviour patterns, using data-driven insights as a foundation for targeted research and design iterations.

Led UI design for an in-house application used by field partners, grounded in research, iterative testing, and strategic problem-solving.

• Collaborated with developers, SMEs, and stakeholders to align UI with business goals and user needs, influencing product decisions and design direction.
• Designed and managed large-scale user research studies to build a data-driven information architecture.
• Produced and tested UI mockups through iterative usability sessions, refining workflows to optimise field partner efficiency.
• Delivered a full redesign of a key public product website in an accelerated 4-week cycle, integrating research, design, and iterative testing.

Addressed complex sector challenges through co-design and research with nationwide stakeholders, delivering high-impact insights and innovative system solutions.

• Planned and facilitated workshops with industry stakeholders, surfacing critical insights and co-creating system maps to guide strategic decision-making.
• Conducted interviews with farmers and synthesised research into comprehensive ecosystem maps over a four-month engagement.
• Co-developed an innovative web app visualising albatross flight paths from GPS data, translating complex datasets into actionable insights for research and conservation planning.

Drove organisational digital adoption by leading Microsoft Teams and Office 365 rollout, combining strategy, training, and change management.

• Doubled Microsoft Teams daily active users from 200 to 450 through strategic workshops and adoption initiatives.
• Navigated complex government processes and change management protocols to ensure smooth digital transitions.
• Collaborated with cross-functional teams to design communication plans and training programs, increasing uptake and engagement across the organisation.

Selected as 1 of 16 graduates from 2,000 applicants to gain hands-on experience across the full UX design process — from user needs to measurable impact.

• Contributed to the programme’s marketing campaign, combining UX research and branding to improve audience engagement.
• Collaborated with a fellow graduate to analyse target audiences, develop personas, and map user journeys — producing actionable insights for campaign strategy.
• Adapted to remote work during lockdown, demonstrating strong relationship management and cross-team collaboration in new ways of working.